winrm Privacy Policy — Malaysian User Data Protection
This Privacy Policy explains how winrm collects, uses, stores, and protects the personal information of users who access our platform from Malaysia. By using the winrm platform, you agree to the practices described in this document.
Last Updated: January 2026
1 Information We Collect
Winrm collects several categories of personal information when you register and use the platform.
- Full name as registered
- Registered email address
- Mobile phone number
- Date of birth for age verification
- Device type and operating system
- Browser version in use
- IP address at login
- Platform access timestamps
- Deposit and withdrawal records in RM (MYR)
- Payment methods used (FPX, TNG)
- Transaction history within the account
- Bank name or digital wallet provider
- Pages visited within the platform
- Game categories accessed
- Active session duration
- Session and display preference cookies
2 Purpose of Data Use
Winrm uses collected personal information solely for legitimate purposes directly related to platform operations. We do not sell or rent user personal data to any third party for marketing purposes.
Information is used to:
- Verifying user identity and eligibility during registration and login
- Securely processing deposits and withdrawals in Malaysian Ringgit (RM)
- Detecting and preventing fraudulent activity or unauthorised access
- Keeping users informed of policy updates, account-related promotions, and service information
- Improving platform features and interface based on general usage patterns
- Complying with applicable legal and regulatory requirements
Information will not be used beyond the scope stated above without the user's explicit consent.
3 Cookies, Tracking & Data Storage
Cookie Usage
The winrm platform uses cookies to enhance the user experience. Session cookies are used to maintain your logged-in status while using the platform. Preference cookies store display settings such as language and interface preferences. You can manage or disable cookies through your browser settings, though some platform features may be affected.
Data Storage
Account information is stored on servers protected by strict access controls. Transaction records in MYR are retained in accordance with platform operational requirements and applicable laws. Data will be deleted or anonymised once it is no longer needed for the stated purposes.
Retention Period
Active account information is retained for as long as the account remains in operation. Transaction records are kept for the minimum period required by applicable financial regulations. Once an account is formally closed, data that is no longer needed will be processed for deletion in accordance with winrm's internal procedures.
4 Information Sharing & Data Security
Third-Party Sharing
Winrm does not share users' personal information with third parties for commercial purposes. Information may be shared only in the following circumstances: (a) with licensed payment processors required to complete deposit or withdrawal transactions in RM; (b) with legal or law enforcement authorities when required under Malaysian law; or (c) in fraud investigation cases where sharing data is necessary to protect other users and the integrity of the platform.
All third parties involved in payment processing are required to comply with data security standards equal to or higher than those practised by winrm.
Technical Security Measures
Winrm implements multiple layers of technical protection to safeguard user data:
- SSL encryption: All data transmitted between your device and winrm's servers is encrypted using industry-standard SSL/TLS protocols
- Layered access controls: Only authorised personnel may access user data, and all such access is logged and monitored
- Active monitoring: A 24-hour monitoring system is in place to detect unauthorised access attempts and suspicious activity
- Data segregation: Payment data and account data are stored separately to minimise the risk of simultaneous exposure
5 User Rights & How to Contact Us
Your Rights as a winrm User
You have the right to request a copy of the personal information we hold about you. Requests can be submitted via our support email.
If you find that your account information is inaccurate or out of date, you can update it through the account settings panel or by contacting the winrm support team.
You may request account closure and deletion of your personal data. Requests are subject to applicable legal retention requirements and the settlement of any outstanding transactions.
Privacy Policy Changes
Winrm reserves the right to modify this Privacy Policy from time to time. Users will be notified of significant changes via an in-platform notice. It is the user's responsibility to review this page periodically. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
Contact Support
For any enquiries regarding this Privacy Policy or to submit a request relating to your personal data, contact us at: [email protected]. We will respond within the stipulated timeframe on each business day. Further information on accounts and services is available at FAQ page us.
More Questions About Your Data Privacy?
The winrm support team is here to help you understand how your data is handled or to process any privacy-related requests. Visit our FAQ page or log in to your account for prompt assistance.